Troubleshooting WP Portfolio Import Issues: A Step-by-Step Guide

If you’re experiencing issues with WP Portfolio’s import process freezing, follow these steps to resolve the problem:

Steps to Enable Freeze Mode and Restart the Sync Process

1. Modify the URL in Portfolio Settings

• Open the WP Portfolio settings page in your browser.
• Add &sync_type=ajax to the end of the existing URL in the browser’s address bar. By adding &sync_type=ajax as a parameter it will sync the library with AJAX.
• Press Enter to reload the page with the updated URL.
  

2. Inspect the Sync Button in the Browser

• Right-click on the frozen “Sync” button and select Inspect Element (or press Ctrl+Shift+I / Cmd+Shift+I).
• In the browser’s developer tools, locate the class for the Sync button.
• Remove the is-disabled class from the button.
  

3. Reactivate the Sync Process

• After removing the disabled class, click the Sync button again.
• The sync process should now resume and function as expected.

Note – Ensure your browser cache is cleared before retrying if the issue persists.