Contact Us

Have a question for us about our product, company or something else?

Presale Questions?

Fill the form below and we will get back to you shortly.

support

Need Support?

If you're an existing customer, the fastest way to get support is through our ticketing system.

doc

Documentation

You can find answers to most questions in our knowledge base.

Frequently Asked Questions

What is required to use WP Portfolio?

WP Portfolio is a WordPress plugin and therefore we recommend you to have the latest version of WordPress and PHP version 5.3 and above installed on your website.

Can I use WP Portfolio Plugin on client sites?

All the pricing options for WP Portfolio support use on multiple websites. So feel free to use it on your own or client websites.

Can I use multiple shortcodes on the same page?

No. You cannot use multiple shortcodes on the same page.

What if my license expires?

Our system will remind you a few times to renew your license. In case if you decide not to renew it, no worries. You will still be able to continue using our plugin on your website. You will just not get access to new website templates, updates and direct support from our team.

What types of Portfolio can I create with WP Portfolio plugin?

Currently, you can create portfolios that display websites, images, videos and single pages. You can select the type and customize your portfolio accordingly.

Will I get free demos websites with this plugin?

Yes, you will get free demo websites that you can include within your portfolio as dummy white labeled data. If you are Astra Agency user then you can use them to impress your clients too.

Will WP Portfolio slow down my website?

Not at all! WP Portfolio is built with ease and performance in mind. You need not worry about your website's performance.

How do I update the plugin?

All WP Portfolio updates are free of cost! Once you verify your license, you will get an update notification automatically whenever it is available. You can then update the plugin with just a click.

What kind of support do you offer?

We take pride in providing professional, one-to-one support. Unlike other product developers, we have a dedicated support team and we answer any questions from our customer within one business day. We also have an extensive knowledge base and the Facebook group of active users where you can get answers quickly.

For how long do I get support & updates?

We will stand by you until you get used to our product. The annual plan of WP Portfolio comes with a 1-year support and updates, while a Lifetime license will guarantee we are with you whenever you need us.

What is your refund policy?

We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone. If you are unhappy with your purchase, we will gladly refund your money. You can apply for a refund within 14 days of purchase.

Can I include my own or client's websites within the portfolio?

Yes, you can!